All merchandise that was received damaged from the shipping carrier UPS / USPS beyond what was described in the item listing must be reported within 3 days of receipt of your purchase. You may return the merchandise for a full refund of the purchase price including shipping charges, or exchange at no additional cost.
TVs and monitors 20" and higher: Upon delivery, please inspect the TV and insure that it is not physically damaged and in operable condition. DO NOT SIGN the delivery manifest until you have inspected the TV. Once you sign for the item, you are signing acceptance of the product as is. If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as a witness to the damages and contact us immediately to report the damage.
In the case there is nothing wrong with the item a restock fee will be applied; 10% if the item is in the same condition as it was received or 15% if it has been used.
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